Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Patient Scheduling Coordinator

Patient Scheduling Coordinator

Job ID 
9104
Type 
Regular Full-Time
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

Seattle Cancer Care Alliance Purpose & Mission:

 

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

 

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting

ourselves in accord with a set of core values:

 

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the openmindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible: Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

Responsibilities

  • The Team Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
  • Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
  • Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
  • Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
  • Manages and prioritizes scheduling requests.
  • Recognizes emergency situations and initiates correct code procedures.
  • Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
  • Assists with the training of new staff

This job posting may be used for part-time, full-time, and per-diem Team Coordinator roles at SCCA.

Qualifications

Required:

  • High School graduate or equivalent.
  • One year of customer service experience.
  • Comfortable using computer software and hardware.
  • Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
  • Ability to work in a high pressure, time-sensitive, and complex health care environment.
  • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
  • Active listening skills.
  • Ability to build relationships while maintaining appropriate boundaries.
  • Coping skills.
  • Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
  • Ability to use a mouse, navigate computer programs, and use email in a business setting.
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
  • Ability to identify and triage issues appropriately.
  • Attention to detail to ensure scheduling accuracy.

 

Preferred:

  • Bachelor's Degree (BA or BS).
  • Previous medical office/hospital experience coordinating physician appointments and patient services.
  • Familiarity with medical terminology.
  • Bilingual skills.
  • Prior experience utilizing an electronic medical record system and/or an automated scheduling system (EPIC, ORCA, etc.).

This job posting may be used for part-time, full-time, and per-diem Team Coordinator roles at SCCA.

 

We are a VEVRAA Federal Contractor

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.