Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Director, Performance Excellence

Director, Performance Excellence

Job ID 
Regular Full-Time
Seattle Cancer Care Alliance

More information about this job


The Seattle Cancer Care Alliance is dedicated to helping patients before, during and after treatment. The organization’s goal is simple, to turn cancer patients into cancer survivors. The nonprofit is made up of a union of Fred Hutchinson Cancer Research Center, UW Medicine and Seattle Children’s, forming a world-class treatment organization that provides advanced therapies and clinical trials. SCCA prides itself on its patient care role in translating scientific discovery into the prevention, diagnosis, treatment, and cure of cancer.


As a member of the Alliance of Dedicated Cancer Centers (ADCC), SCCA is one of only 11 centers in the country solely focused on deepening the understanding of the causes and cures for cancer; developing new treatments for cancer; and disseminating this knowledge to the provider community at large. SCCA is also a founding member of the National Comprehensive Cancer Network and is the only National Cancer Institute–designated comprehensive cancer center in the Pacific Northwest.



The primary responsibility of the Director of Performance Excellence is to promote a culture of continuous improvement, by connecting, rationalizing and maturing all of our change and improvement efforts into an effective and cohesive approach in support of our vision and strategy. This role will develop an integrated practice of internal consultants, program/project managers and others who will guide a portfolio of strategic initiatives, as well as further develop our collective skills, knowledge and tools.

SCCA is seeking an experienced leader who will guide the education, engagement and empowerment of all employees by deploying efficient and effective processes, sound change management tools and practices and rigorous project disciplines, firmly rooted in the vision and principles of Lean CPI.


Key Responsibilities:

  • Work with leaders to facilitate continuous improvement and robust project/change leadership throughout the organization.
  • Provide strategic direction and oversight to change leadership efforts, including CPI and PMO initiatives.
  • Harmonize and continue developing appropriate tools and methodologies for a variety of projects/initiatives.
  • Develop and report Performance Excellence progress and metrics. Monitor, report and assure transparency of performance throughout organization.


General Responsibilities:

  • Use Lean enterprise principles and resources to drive rapid and effective change.
  • Put in place required operational and informational management decision support systems to establish and maintain a culture of execution and continuous improvement.
  • Establish departmental and individual goals and objectives in alignment with overarching goals and priorities. Identify performance improvement targets and metrics. Ensure capabilities and capacity in place to effectively deliver on all departmental commitments and performance targets.
  • Strengthen overall leadership and organizational capabilities in area of responsibility. Build and sustain high performance management teams and ensure strong alignment and coordination with other functional groups across the organization.
  • Identify the required resources and expertise, implement the appropriate team/departmental structures and establish the required processes and communications to enable department(s) to effectively deliver on all commitments.
  • Manage headcount and expenses in area of responsibility to meet approved spending plan while achieving all departmental commitments and project objectives.
  • Motivate, retain and develop key employees. Build and sustain employee engagement by creating a culture of execution and an environment within which individuals and teams can excel and continuously improve.



  • Ability to communicate at an executive level
  • Ability to scale from strategic and tactical quickly, to help guide programs at all levels in the company.
  • Ability to effectively manage employees with a wide range of skills and experiences
  • Ability to work independently with minimal supervision
  • Strong organizational skills, team orientated philosophy, and problem solving skills
  • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Highest level of integrity and discretion​
  • Knowledge and experience in organizational effectiveness and operations
  • Excellent interpersonal skills and a collaborative management style
  • Strong ability to coach and develop staff
  • Demonstrated ability to problem solve and resolve conflict
  • High level of professional maturity and integrity and a solid work ethic
  • Possess high analytical skills, be able to see patterns, be a fast thinker and a good decision maker
  • Discrete and Professional Conduct
  • Outgoing and Approachable Personality



Required Education and Experience

  • Bachelor’s Degree in Business or a related field of study
  • Minimum of 10 years of progressive management experience with minimum 5 years experience managing process improvement and program/change management activities.
  • Demonstrated performance as a leader and change agent with a strong record of accomplishment in leading major projects.
  • Experience developing strategy and delivering results on large, complex transformation initiatives that identify, design, and implement creative business and technology solutions throughout value streams to meet business objectives.
  • Must possess the ability to facilitate working groups and training sessions with strong presentation and training skills along with excellent verbal and written communication skills
  • Strong personal leadership skills. 
  • Ability to quickly establish trust and rapport within process excellence groups, operating and project teams across departments and communicate across a wide range of audiences.
  • Ability and experience reporting and communicating to Sr. Executives.


Preferred Education and Experience

  • Master’s degree in Business or related field.
  • At least 8 years in a senior management role.
  • Certified Six Sigma Black Belt and Lean Expert is a plus
  • Experience within a large complex cancer center or oncology ambulatory care environment.