Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Billing & Follow-up Supervisor

Job ID
Regular Full-Time
Seattle Cancer Care Alliance


The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

This position reports directly to the Manager Revenue Cycle. Manages the day-to-day inpatient and outpatient billing and follow-up activities in Revenue Cycle department. Prepares reports and statistics to manage performance, productivity and to identify problems. Responsible for supervision of follow-up supervisor, billers, business analyst, denial unit staffs, follow-up staff and leads. Works with all areas of the Revenue Cycle. Works closely with Decision Support department and Integrity (Compliance) department as well as others in the Clinic.


  • Manages the assigned revenue cycle staff, including selection, training, performance appraisal and resource allocation
  • Responsible for meeting established goals and key performance indicators standards
  • Maintains knowledge of payer requirements and disseminates to staff
  • Maintains relationships with SCCA partners
  • Responsible for working with Shared Epic to implement system enhancements
  • Responsible for troubleshooting and escalation of system related problems to appropriate party
  • Work with SCCA partners for process maintenance, improvement and problem resolution
  • Maintains knowledge of SCCA contracts and assures appropriate reimbursement
  • Provides education to staff regarding follow-up tactics
  • Responsible for feedback, problem resolution and process improvement for Revenue Cycle
  • Develop and maintain billing and follow up procedures and processes
  • Maintains relationships with Payers. Responds timely to all payer requests
  • Maintains compliance in all aspects of Revenue Cycle Department
  • Maintains knowledge and applies regulatory requirements
  • Works closely with CDM coordinator, Integrity Committee, Coverage Determination, Financial Clearance
  • Ensures excellent service provided to internal and external customers
  • Coordinates education and training for staff, as appropriate
  • Maintains and creates monthly management reports
  • Active participant in all Department Audits
  • Administers details of SCCA Financial Assistance policy
  • Knowledge of CTP billing and research requirements
  • Knowledge of payer and billing contracts, including Medicare, Medicaid, L&I and HMO/PPO to resolve issues



  • High school diploma or equivalent
  • 4 years of healthcare billing/practical billing experience
  • Past experience overseeing staff of at least 20 employees
  • Demonstrated knowledge of healthcare billing systems and processes
  • Excellent communication skills
  • Ability to manage fact-paced environment
  • Excellent analytical skills
  • Understanding of compliance and regulatory requirements
  • Excellent customer service focus


  • College degree
  • Oncology and/or transplant billing experience

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.


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