The Manager, Patient Services will anticipate and address the needs of SCCA Proton Therapy Center patients/families and exceed patient expectations on satisfying these needs. They will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the healthcare environment and will create a high service environment on par with the hospitality industry. Seeks opportunities to create lasting, positive relationship by anticipating needs and fostering connections with patients and the community. The Manager, Patient Services will exude warmth, energy and charisma, thrive on the unexpected, understand the feelings, emotions, and concerns of patients with cancer, and possess an unbridled passion for the patient experience.
SCCA Proton Therapy utilizes RFID (Radio-Frequency Identification) tags at the centers for the purposes of analysis of productivity and patient throughput. This information is not for use as a management tool for employee performance issues.