Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Account Follow Up Representative

    Job ID
    Regular Full-Time
    Seattle Cancer Care Alliance
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

    An Account Follow Up Representative is responsible for timely follow up with insurance companies on payments, denials and appeals.


    • Review work queues to prioritize account follow up activities (account/payment status, verify and update patient information)
    • Timely identification of claim denials and appropriate handling of appeals
    • Review insurance payments and all adjustments to determine patient responsibility
    • Utilizes hospital billing system, payor websites and system interfaces to effectively manage accounts
    • Investigate and resolve patient inquires forwarded from Customer Service
    • Contact appropriate SCCA Departments to obtain information for account resolution
    • Maintain current understanding of contracted payor agreements


    • High school graduate or equivalent
    • A minimum of one year of experience in a business setting
    • Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting
    • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
    • Proficiency in Microsoft Suite preferred
    • Experience in healthcare billing preferred

    Our Commitment to Diversity

    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed