Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Patient Care Coordinator I

    Job ID
    12459
    Type
    Temporary Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

    Responsibilities

    • Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA
    • Schedules and coordinates patients’ appointments
    • Collects and enters patient demographic and insurance information and enter into registration databases
    • Assists with the financial clearance process as necessary
    • Receives and responds to patient feedback
    • Responds to other patient requests as appropriate
    • Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
    • Communicates with providers, techs, and nurses regarding the patient’s scheduling needs. Notifies or escalates access challenges to appropriate parties as needed
    • Manages and prioritizes scheduling requests
    • Recognizes emergent or urgent requests and initiates appropriate pathways for clinical support

    Qualifications

    Required:

    • High school graduate or equivalent
    • One year of customer service experience required. Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
    • Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
    • Ability to work in a high pressure, time-sensitive, and complex health care environment.
    • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
    • Active listening skills.
    • Ability to build relationships while maintaining appropriate boundaries.
    • Coping skills.
    • Strong computer skills and familiarity with MS Office
    • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
    • Ability to identify and triage issues appropriately
    • Attention to detail to ensure scheduling accuracy

     

    Preferred:

    • Bachelor's degree (BA or BS)
    • Familiarity with medical terminology.
    • Bilingual skills
    • Prior experience utilizing an electronic medical record system and/or an automated scheduling system
    • EPIC and/or RIS, or any electronic medical records system.
    • Prior experience in a clinical or healthcare setting

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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