Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Patient Services Representative

    Job ID
    12444
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

     

    The Patient Service Representative reports to the Transplant Clinics Support Staff Supervisor and works under the direction of the Transplant Clinic Charge RN and Transition RN’s. This position provides administrative and clerical support for activities clinic wide. This requires effective communication with various constituents including but not limited to physicians, nurses, co-workers, other departments and at times patients and their families.


    The Transplant clinic is a fast paced environment and the individual in this position is required to be pro-active and use sound judgment to accomplish their duties.

    Responsibilities

    • Greets and screens patients arriving for appointments and checks them in using an automated scheduling system
    • Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff
    • Triage questions and concerns from callers and forward to appropriate staff or department as needed
    • Performs general clerical duties including, processing mail, taking inventory and ordering office supplies
    • May schedule patient appointments as ordered by clinician
    • May be responsible for the facilitation of patient flow
    • Verifies demographic, clinical and financial information with patient as required

    Qualifications

    Required:

    • High School diploma or equivalent
    • Six months to one year experience in customer service environment
    • Ability to work in a fast paced, complex healthcare environment
    • Effectively organize and manage time and tasks independently
    • Ability to communicate (verbally and in writing) in a clear and concise manner
    • Can use a mouse, navigate computer programs and use email in a professional setting

     

    Preferred:

    • Medical terminology knowledge
    • Minimum of 1-year experience in an ambulatory care setting and direct patient contact
    • Ability to remain calm in emergency situations
    • Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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