Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Clinical Operations Manager - Wellness & Prevention Center

    Job ID
    12397
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    The Clinical Operations Manager is responsible for planning, directing and controlling the services and daily operations of the SCCA Wellness Center.  The SCCA Wellness Center is an extension of the South Lake Union clinic, located on the ajoining Fred Hutch campus in the Arnold Building. Patients are generally low acuity and services are primarily focused in cancer prevention and survivorship related care. 

     

    The manager oversees the administrative functions including day-to-day operations, develop and oversee budget, human resources management, and quality assurance activities. This management position collaborates with medical leaders, peers and colleagues at the Seattle Cancer Care Alliance (SCCA) as well as our partner institutions (FHCRC, UWMC and CHRMC) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations in the clinic range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.

    Responsibilities

    • With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics.
    • Provides for Registered Nurse and assistive personnel supervision at the appropriate depth and scope for the patient/population needs.
    • Functions as a clinical role model for staff nurses by staying current on clinical practice issues.
    • Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures.
    • Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues.
    • Provides teaching, coaching and consultation on clinical issues for professional nursing staff.
    • Encourages innovative approaches to patient care in collaboration with clinic management team.
    • Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA’s strategic plan and goals.
    • Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies
    • Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through

    Qualifications

    Required:

    • Bachelor’s Degree in Health Care Administration, Business Administration, BSN, or related field
    • Licensed Registered Nurse in the state of WA
    • 3-5 years operations experience including 2 years supervisory experience in healthcare
    • Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team’s decisions regardless of individual viewpoint.
    • Demonstrates good customer relations skills.
    • Demonstrated leadership skills
    • Proficiency in use of standard office computer software programs, equipment and clinical information systems

    Preferred:

    • Bachelor’s Degree in Health Care Administration, Business Administration, or related field
    • Oncology experience
    • Possesses working knowledge of financial processes, including budget preparation and asset management
    • Experience in implementing Lean principles and Continuous Process Improvement Methodology

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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