Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Support Staff Supervisor

    Job ID
    11927
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

    The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.

    Responsibilities

    • Participates in the recruitment process for new staff including the development and oversight of orientation
    • Conducts staff performance management activities which includes evaluating and providing feedback on performance
    • Develops staff training and participates in training delivery
    • Oversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage
    • Encourages and fosters an environment of continuous performance improvements
    • Serves a primary escalation point for troubleshooting and resolving issues surfaced by front line staff
    • May assist in the onboarding of staff and/or providers
    • Communicates relevant information to both managers and frontline staff
    • Oversees the development of policies and procedure
    • Maintains a working knowledge of all support staff responsibilities and provides coverage as needed

    Qualifications

    Required:

    • High school graduate or equivalent
    • At least three years of relevant experience with a proven track record of increasing responsibility
    • Ability to manage sensitive situations with discretion
    • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
    • Ability to provide effective and timely feedback on staff performance
    • Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner
    • Ability to apply active listening skills
    • Ability to work in a high pressure, deadline oriented, and complex health care environment
    • Ability to prioritize work assignments and adjust tasks as needed
    • Ability to identify and triage issues appropriately
    • Ability to collect and analyze data for performance and service metric
    • Ability to use a mouse, navigate computer programs, and use email in a business setting


    Preferred:

    • Associate or Bachelor's degree
    • Experience in a healthcare setting
    • Proficient in utilizing an electronic medical record system
    • Proficient in utilizing an electronic patient scheduling system
    • Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only)
    • Familiarity with medical terminology

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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