Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Patient Account Representative

    Job ID
    11892
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

     

    Under general supervision, the Patient Account Representative is responsible for the handling of incoming calls and inquires related to patient accounts, responding to written correspondence, contacting patients and responsible parties to assist with the resolution of outstanding patient account balance.  In addition, a variety of tasks relating to claims processing; contacts patients and responsible parties to resolve patient account balances ; investigates account status and initiates the collection process. 

    Responsibilities

    • Answers calls arriving through call system in a timely and professional manner. 
    • Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
    • Contacts responsible party to resolve outstanding patient account balances. 
    • Establishes requested payment plans and monitors adherence to plans by responsible party.
    • Utilizes hospital billing system, payor websites and system interfaces to manage accounts in a timely and effective manner.
    • Sends correspondence to patient. 
    • Provides resources and information to patients and callers. 
    • Initiates applications for Financial Assistance as requested by patients. 
    • Directs accounts to outside collection agencies using establish procedure when appropriate.
    • Contacts appropriate SCCA Departments to obtain necessary information to manage accounts.
      Prepares reports to identify and resolve accounts receivable and referral problems.
    • Performs other related duties as assigned.

    Qualifications

    • High school diploma or equivalent
    • One year of customer service experience ina business setting. Healthcare experience preferred
    • Ability to communicate verbally, in person, on the telephone and in writing in a clear and concise manner.
    • Strong listening skills.
    • Ability to apply critical thinking and good judgment when resolving patient complaints/issues.
    • Knowledge of medical terminology.
    • Interpersonal/human relations skills.
    • Ability to respond to questions in a tactful and professional manner.
    • Ability to make basic numerical calculations.
    • Ability to follow established processes and procedures.
    • Ability to maintain accuracy and pay attention to details.
    • Ability to interpret accounts and related documentation.
    • Ability to troubleshoot and thoroughly review account information

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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