Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Patient Care Coordinator I

    Job ID
    11749
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
  • Overview

    Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

    Responsibilities

    The Patient Care Coordinator is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care setting and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

    • Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA
    • Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinician review
    • Schedules and coordinates patients’ appointments
    • Collects and enters patient demographic and insurance information and enter into registration databases
    • Assists with the financial clearance process as necessary
    • Receives and responds to patient feedback
    • Responds to other patient requests as appropriate
    • Distributes work to the Patient Care Coordinator Assistant I or II as appropriate

    Qualifications

    Required:

    • High school graduate or equivalent
    • Ability to work independently, organize, and prioritize concurrent responsibilities and demand
    • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
    • Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
    • Demonstrated customer service skills
    • Ability to solve complex problems and meet patient needs
    • Ability to work in a high pressure, deadline oriented, and complex health care environment
    • Ability to review work to identify and eliminate errors and omissions


    Preferred:

    • Bachelor's degree (BA or BS)
    • Minimum of 2 years of experience in a patient care setting
    • Experience with Epic or other scheduling and registration software

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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