Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

  • Patient Safety & Quality Program Manager

    Job ID
    Regular Full-Time
    Seattle Cancer Care Alliance
  • Overview

    The Seattle Cancer Care Alliance, located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    Under the general direction of the Associate Director of Quality and Safety, contributes to and supports the organization’s clinical excellence, patient safety and high reliability framework, development, and outcomes.


    This position will work in a consultative and collaborative manner across the SCCA, and with partner institutions (Fred Hutchinson Cancer Research Center, UW Medicine, and Seattle Children’s Hospital).


    This position contributes to the development of annual quality targets and objectives through data analysis and metrics; definitions, sourcing, benchmarking and target development understanding and partnering with the Patient Safety, Infection Prevention, Patient Experience, and ARA teams.


    The incumbent works with minimal supervision, organizing, planning, coordinating, and implementing and managing tasks as delegated.  This position operates in a matrix environment and works with large, complex work groups.  


    Excellent communication skills are required for work with project team leads, members, staff, and managers; collaboration with SCCA partners; and coordination with other Pan Alliance work teams.


    Creativity and strong systems thinking skills are needed for problem solving as well as development of processes and materials within and in concert with diverse workgroups and teams.


    • Maintaining, developing and improving designated aspects of the quality management framework; measurement, monitoring and improvement
    • Ownership of dashboard metrics and data integrity
    • Defining, developing and ensuring rigor in metrics that support the measurement of quality and safety
    • Working as a liaison between technical and non-technical groups in coordinating the preparation and presentation of reports, etc., related to quality, safety, regulatory and accreditation compliance
    • Supporting, coaching and mentoring multi-disciplinary teams in the assessment, analysis documentation, and maintenance of clinical excellence
    • Developing and supporting the achievement of action plans related to quality and safety initiatives
    • Assisting in the preparing/presenting of information to a variety of audiences and committees



    • BA/BS in related field of study.
    • Current knowledge and experience in healthcare quality and/or patient safety.
    • Current knowledge and experience with Lean systems thinking and process improvement.
    • Experience with large scope quality/safety improvement efforts.
    • Experience working in a matrix environment.


    • Clinical experience
    • MA/MS in relevant discipline
    • Experience with large scope process improvement efforts; building teams and alliances across functions within an organization.

    Years of Experience:

    • 5 years of relevant work experience in the healthcare environment.
    • 3 years of QI/QM experience.
    • 2 -3 years of clinical experience in an oncology setting preferred


    Required for this job:

    • Strong communication, presentation, leadership, analytical and problem solving skills required.
    • Technical knowledge, skills, judgment and organizational ability to plan and direct operations of assigned departments.
    • Ability to lead and manage through influence and change.
    • Ability to relate to medical staff, managers, employees, and others to win their confidence and establish support.
    • Systems thinking. Ability to quickly and accurately understand organizational culture, systems, processes, strengths, and weaknesses.
    • Demonstrated skills in information management principals, data analysis interpretation and continuous quality improvement tools/methodologies. Numerical ability to evaluate statistics and prepare budgets.
    • Negotiation skills. Ability to gain agreement in complex situations. Critical thinking and judgment required.
    • Excellent oral and written communication skills.
    • Proficiency in use of standard office computer software programs and equipment.

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.


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