Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Team Coordinator - Bezos Family Immunotherapy Clinic

Team Coordinator - Bezos Family Immunotherapy Clinic

Job ID 
10981
Type 
Regular Full-Time
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

The Seattle Cancer Care Alliance, located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

Responsibilities

The Team Coordinator performs the coordination of all patient scheduling, all outside consultant referrals, appointments, test ordering, and hospital admissions for the Immunotherapy Clinic.  The Team Coordinator is a member of the physician practice care service team and acts as a professional liaison for patients, families and other providers as well as other Seattle Cancer Care Alliance (SCCA) departments.  This person performs responsibilities in a timely and accurate manner, and takes the initiative scheduling patients in a way that satisfies the patient’s needs and includes proper utilization of SCCA resources. 

 

The Team Coordinator communicates among all constituents effectively, consistently and promptly.  This individual works with considerable independence and is expected to be pro-active, use strategic thinking and sound judgment to accomplish their duties.  He or she must keep abreast of changes to procedures and regulations related to patient care and maintain familiarity with all other SCCA departments and their functions in order to efficiently carry out their duties.

 

  • Schedules all patient appointments related to treatment within the SCCA as well as outside UW consults and referrals.
  • Coordinates patient schedule with patient and available SCCA resources, such as provider availability, Radiology Department schedules, and other SCCA departments.
  • Communicates with all team members and patients via telephone, printed itineraries, and email in an effective and timely manner. This includes current schedules for patient treatment as well as any changes to a treatment plan.  Notifies all appropriate departments and outside consultants of any changes.  Plays important role in updating team on patient care issues.
  • Works closely with patient, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.  Acts as a patient advocate.
  • Documents information on all communications in a complete and accurate manner. 
  • Attends team rounds in order to assist team in planning and coordinating treatment plans.
  • Collaborates with medical team to ensure that correct orders and requisitions are filled out properly so that appointments can be scheduled efficiently.
  • Keeps accurate records and charts for follow up of related appointments, referrals, and consults.
  • Maintains strict confidentiality regarding all patient information.
  • Maintains excellent interpersonal skills in dealing with patients, providers, and SCCA co-workers.  Demonstrates excellent customer service skills.
  • Supports goals and objectives of Clinic by participating as a team member in projects and/or work assignments.  Works well with other SCCA staff across departmental lines.
  • Attends regularly scheduled staff meetings on a regular basis.
  • Follows departmental, clinic, and SCCA policies and procedures to contribute to the efficiency of the clinic.
  • Satisfies all requirements for regulatory agencies – federal, state and local.  Complies with all JCHAO guidelines.
  • Recognizes emergency situations; initiates correct code procedures.
  • Maintains a working knowledge of clinical trials open in the Immunotherapy clinic
  • Other duties as assigned.

Qualifications

  • High School Diploma or equivalent is required

  • Three years experience in an ambulatory health care setting preferred.
  • Prior experience using an automated scheduling system and proficiency with PC and related applications.
  • Demonstrated ability to take initiative in identifying and resolving problems and participating in making improvements for the purpose of improving quality of care and services. 
  • Minimum of one-year experience coordinating physician appointments and patient services
  • Ability to adapt to rapidly changing and stressful situations.
  • Acceptance of responsibility for all aspects of the position.  Establishment and adjustment of priorities based on patient acuity and changing clinical situations.
  • Excellent organizational skills with the ability to handle multiple demands with a high work volume.
  • The ability to communicate concisely and effectively with coworkers, physicians and patients.
  • Demonstrated excellence in customer service. 
  • The ability to work under the direction of others while having considerable independence performing their job duties.

 

We are a VEVRAA Federal Contractor.

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.