Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Patient Care Coordinator / Financial Counselor

Patient Care Coordinator / Financial Counselor

Job ID 
Regular Full-Time
Seattle Cancer Care Alliance

More information about this job


Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.


Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible:  Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.






The Patient Care Coordinator is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a relationship and trust with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive. Additionally, the role coordinates and schedules surgeries and surgical appointments and collaborates with medical residents and surgeons


  • Coordinates and schedules surgical appointments and surgeries. Enters patients/surgery into scheduling program
  • Coordinates the schedules of the physicians, which includes clinic, and personal calendars, to ensure that the appropriate number and types of patients (consult vs. preoperative) are being seen
  • Works directly with identified new patients or directed established patients to obtain accurate demographic and financial information from self-pay and high financial risk patients.
  • Utilize real-time automated tools for insurance verification, eligibility, and benefits information; may require contacting insurance carrier.
  • Communicate with insurance carriers, study team, and/or other providers to obtain required information on the patient’s behalf.
  • Communicate, as needed, with patients and/or their families to obtain financial information and/or address account concerns.
  • Perform various account updates to patients’ accounts, as needed.
  • Accurately and courteously explain policies regarding financial assistance programs and assist patients/families in the completion of applications.
  • Pursue coverage opportunities for uninsured and underinsured patients; assist patients and families in the completion of financial assistance applications.
  • Responsible for daily identification of problem accounts and handles resolution.
  • Coordinate on-site support on a daily basis, including, providing financial counseling support, managing patient pre-authorizations, and preparing price estimates upon request from patient.



  • Ability to work independently, organize, and prioritize concurrent responsibilities and demand
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
  • Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
  • Demonstrated customer service skills
  • Ability to solve complex problems and meet patient needs
  • Ability to work in a high pressure, deadline oriented, and complex health care environment
  • Experience with Epic or other scheduling and registration software
  • Associates degree or equivalent experience required, Bachelor’s degree preferred.
  • Prior hospital scheduling/billing experience.
  • Minimum of two years of financial experience in a hospital or ambulatory setting.

We are a VEVRAA Federal Contractor 


Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.