Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Implementation Coordinator

Implementation Coordinator

Job ID 
10532
Type 
Regular Full-Time
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

 

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible:  Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

The Implementation Coordinator uses independent judgment and discretion in representing the Digital Health team. This role will work under the direction of the Implementation Manager, collaborating closely with the other members of the team to provide both project-based assistance with the mobile app and other initiatives, and administrative support towards achieving the overall goals of the Digital Health team.

 

The Digital Health team created Caresi, an innovative web-based tool, to help our patients manage and participate in their care while they are in the clinic and away. This role helps to support the continued development and roll out of this tool to our patients and staff.  

Responsibilities

 

  • Plan and execute Digital Health based projects with minimal oversight:
    • Work with clinic staff including schedulers, nurses and providers.
    • Projects may also involve competing deadlines and varying priority levels.
  • Work with volunteers and clinic staff to manage and oversee the patient registration process.
  • Work with clinic ops support to keep care teams data current and real time.
  • Support ongoing updates to content for the app, either programmatically or manually.
  • Design and write correspondence, reports, documents and presentations.
  • Serve as a point of contact representing the department to other departments, individuals and outside organizations, including staff and faculty at the SCCA as well as colleagues at Fred Hutch, the University of Washington Medical Center, and Seattle Children’s.
  • Provide meeting support, which frequently includes complex meeting scheduling, preparation of meeting materials, meeting set-up, follow-up with attendees, and documentation of meeting minutes.
  • Provide administrative support for the department, which may include ordering supplies, reviewing timesheets, overseeing new employee on boarding, and supporting the budgeting process (budget tracking, processing reimbursements, and reconciling corporate spending).
  • Monitor the shared mailbox and phone line and respond promptly to patient questions.
  • Primary lead on patient support area for the app.
  • Assist the team in testing the app.
  • Make suggestions on how we can improve our content management, testing and support efforts.
  • Participate in and support the department’s Agile process
  • Update team’s SharePoint sites

Qualifications

Required

  • Advanced skills in the use of the Microsoft Office Applications (Word, Outlook, PowerPoint, and Excel).
  • Ability to take initiative and use sound and independent judgment in carrying out responsibilities and managing shifting priorities.
  • Ability to work in a fast paced, complex healthcare environment.
  • Ability to prioritize concurrent responsibilities and demands and proactively communicate status in clear and concise manner.
  • Strong organizational and planning skills.
  • Ability to work independently and as part of a team as the situation requires.
  • Ability to communicate verbally in person, on the phones, and in writing in a clear, concise and professional manner, and strong interpersonal skills.
  • Ability to facilitate and present in meetings and to organize and run meetings using online software (e.g. Zoom, WebEx).
  • Ability to navigate team and organizational dynamics, with a high level of customer service.
  • Strong critical thinking, problem solving, and decision-making skills.
  • Excellent attention to detail.
  • Must be self-motivated, proactive, and resourceful, yet able to recognize when to escalate questions or issues.
  • Bachelor's Degree or 1-2 years equivalent experience.

Preferred

  • Health care experience, including but limited to direct patient support.
  • Sharepoint experience strongly preferred
  • EPIC, ORCA, or other Electronic Medical Record systems
  • Basic skills in data compilation, visualization, and presentation.
  • Skills in use of Microsoft Visio
  • Familiarity with Tableau.
  • Basic knowledge of medical terminology and experience in a healthcare setting.
  • Understanding of content management and/or information architecture.
  • Customer Service Experience