Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Support Staff Supervisor

Support Staff Supervisor

Job ID 
10498
Type 
Regular Full-Time
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

This position is a working supervisor who acts as a resource and role model for the onsite support staff working at Reception, Film Room and Reporting positions.              

 

Responsibilities

Coordinates and directs the daily operations of SCCA Support staff;

·            Ensures the timely check in of patients exams in accordance with the department policies;

·            Ensures that the telephones are answered in a timely and courteous manner;

·            Assists with front line reception, scheduling, film room and reporting activities when needed;

·            Interacts with the medical and nursing staff to ensure exams are being processed correctly;

·            Responsible for problem solving or escalation of issues;

·            Supervises the staff, including orientation, training, and performance reviews;

·            Ensures that billing information and coding are up-to-date in the Radiology Information System to obtain proper reimbursement;

·            Maintains skills as a super user of the Radiology Information System and clinic scheduling systems (Epic/Orca);

·            Competently operates all appropriate equipment in the department;

·            Assures the comfort and safety of the patient at all times.

Qualifications

IV.A. Training, Education and Experience (Required)

 

·         High school graduate or equivalent.

·         Must have good customer relations skills.

·         Must be able to communicate effectively in both written and oral form.

·         Basic knowledge of medical terminology.

IV.B. Education and Experience (Preferred)

 

·         Minimum of two years customer service and office experience

·         Experience as a radiologic technologist helpful.

·         Minimum of two years of supervisory or lead experience.

·         Able to prioritize work assignments and adjust tasks as needed.

·         Able to demonstrate flexibility in response to unexpected changes in work volumes or staffing needs (i.e., may include overtime, flexing, rotating shifts, weekends, holidays, and call).

·         Able to work independently and as part of a team as the situation requires.

·         Able to assess customers’ needs and request assistance when necessary.

·         Understands the hazardous (i.e., radiation, chemicals from film processing, biohazardous waste, electromagnetic fields) working conditions.

·         Able to assist in the movement of patient to and from wheelchairs, carts and radiographic tables.

·         Possesses an understanding of the operation of all equipment and procedures in imaging and procedure suite.

·         Has experience in developing educational opportunities for staff, such as cross-training.

·         Has a working knowledge of data collection and analysis software to include the use of MS Office products;

IV.C. Other Knowledge, Skills, And Abilities Required To Perform The Job Duties

 

·         Demonstrates behaviors that are consistent with the SCCA’s Mission and values that reflect excellent customer service.

·         Possesses working knowledge of financial processes, including budget preparation and asset management.

·         Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team’s decisions regardless of individual viewpoint.

·         Demonstrates flexibility in schedules and assignments in order to meet the needs of the department.

·         Utilizes, maintains, and allocates equipment and supplies in a cost effective manner. Improves productivity through proper time management.

·         Seeks feedback from customers and team members in order to identify and improve processes and outcomes.

 

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.