Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Patient Services Representative (Per-Diem)

Patient Services Representative (Per-Diem)

Job ID 
10494
Type 
Regular Per-Diem
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

 

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible:  Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

Responsibilities

Provides support to the overall clinic operations through efficient and appropriate scheduling in relationship to provider schedules, established scheduling guidelines, and demonstrates excellent customer service.

Manages patient flow on the 5th floor including checking patients in, coordinating entry into the Unit and communicating patient’s status to appropriate nursing staff. Includes some registration functions, assembling of medical forms and telephone call management.

Qualifications

High school diploma or equivalent.

Two years experience in an ambulatory health care setting preferred.

Prior experience utilizing an automated scheduling system and proficiency with PC and related applications.

Demonstrated communication, organizational and problem solving skills.

Demonstrated customer service skills including listening, empathy, and follow up

 

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.