Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Team Coordinator

Team Coordinator

Job ID 
10484
Type 
Temporary Per-Diem
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

 

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible:  Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility

The Team Coordinator schedules all oncology-related patient appointments, including all outside consultant referrals, return visits, test ordering, and hospital admissions for the General Oncology and Hematology Clinics.  The Team Coordinator is an integral member of a physician care service team and acts as a professional liaison for patients, families and other providers as well as other SCCA departments.  The Team Coordinator takes initiative in scheduling patients in a manner that satisfies patient need and includes proper utilization of SCCA resources. 

Responsibilities

The Team Coordinator communicates among all constituents effectively, consistently and promptly.  This individual works with considerable independence and is expected to be pro-active, use strategic thinking and sound judgment to accomplish their duties.  He or she must keep abreast of changes to procedures and regulations related to patient care and maintain familiarity with all other SCCA departments and their functions in order to efficiently carry out their duties.

  • Schedules all patient appointments related to treatment within the SCCA as well as outside UW consults and referrals. Coordinates patient schedule with patient and available SCCA resources, such as provider availability,Radiology Department schedules, and other SCCA departments.
  • Communicates current schedules for patient treatment as well as any changes to treatment plan to all team members and patients via telephone, printed itineraries and email in an effective and timely manner.  Notifies all appropriate departments and outside consultants of any changes. Plays important role in updating team on patient care issues.
  • Collaborates with medical team to ensure that correct orders and requisitions are filled out properly so that appointments can be scheduled efficiently.
  • Works closely with patient, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.  Acts as a patient advocate.
  • Serves as team liaison and promotes communication with team members when appropriate in order to facilitate excellent patient care.
  • Documents information on all communications in a complete and accurate manner. 
  • Keeps accurate records and charts for follow up of related appointments, referrals and consults.
  • Attends team meetings in order to assist team in planning and coordinating treatment plans.
  • Demonstrates excellent customer service skills.
  • Maintains professionalism in all facets of position; expands job-related knowledge and skills to improve performance.
  • Maintains excellent interpersonal skills in dealing with patients, providers, and SCCA co-workers.

Qualifications

Bachelor’s Degree or equivalent work experience

  • Three years of administrative experience preferred, preferably in a health care setting.
  • Two years experience as a team coordinator preferred
  • Experience with computer and data entry required.
  • Proficient in Microsoft Office Suite.
  • Proficient in EPIC and ORCA preferred
  • Medical terminology preferred.
  • Experience coordinating physician appointments and patient services. 

 

We are a VEVRAA Federal Contractor

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.