Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Account Follow-Up Representative

Account Follow-Up Representative

Job ID 
Regular Full-Time
Seattle Cancer Care Alliance

More information about this job


Seattle Cancer Care Alliance brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children's, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients.


An Account Follow Up Representative is responsible for timely follow up with insurance companies on payments, denials and appeals.


  • Review work queues to prioritize account follow up activities (account/payment status, verify and update patient information).
  • Timely identification of claim denials and appropriate handling of appeals
  • Review insurance payments and all adjustments to determine patient responsibility
  • Utilizes hospital billing system, payor websites and system interfaces to effectively manage accounts
  • Investigate and resolve patient inquires forwarded from Customer Service
  • Contact appropriate SCCA Departments to obtain information for account resolution
  • Maintain current understanding of contracted payor agreements


  • High school graduate or equivalent
  • A minimum of one year experience in a business setting.  Experience in healthcare billing preferred. 
  • Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting.
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
We are a VEVRAA Federal Contractor