Seattle Cancer Care Alliance Purpose & Mission:
Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
Employees must adhere to all SCCA policies and processes, including the SCCA Code of Conduct and all HIPAA privacy requirements.
Immunotherapy is one of the greatest clinical care advancements of our time. We’ve known that ever since the pioneering work in bone marrow transplantation began more than 40 years ago.
Right now, Seattle Cancer Care Alliance (SCCA) is changing the way cancer is prevented, treated and cured. Our doctors and nurses are leaders in this revolutionary field. Here, we offer a broader range of immunotherapy options for cancer patients.
The promise of immunotherapy is boosting survival rates for patients with leukemia and other cancers. Our patients have access to a greater number of investigational immunotherapy treatments — using T cells, monoclonal antibodies and gene therapy—in clinical trials that are available at SCCA.
The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.
High School diploma or equivalent required.
Six months to one year experience in customer service environment required.
Two years previous ambulatory health care setting and medical terminology experience preferred.
Ability to work in a fast paced, complex healthcare environment.
Effectively organize and manage time and tasks independently.
Ability to communicate (verbally and in writing) in a clear and concise manner.
Can use a mouse, navigate computer programs and use email in a professional setting
Prior experience utilizing an automated scheduling system
Demonstrated communication, organiziational and problem solving skills.
Demonstrated customer service skills including listening, empathy, and follow-up.