Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Patient Services Rep - Bezos Family Immunotherapy Clinic

Patient Services Rep - Bezos Family Immunotherapy Clinic

Job ID 
10313
Type 
Temporary Full-Time
Company 
Seattle Cancer Care Alliance
Location 
US-WA-Seattle

More information about this job

Overview

Seattle Cancer Care Alliance Purpose & Mission:

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.


Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible: Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

Employees must adhere to all SCCA policies and processes, including the SCCA Code of Conduct and all HIPAA privacy requirements.

 

Immunotherapy is one of the greatest clinical care advancements of our time. We’ve known that ever since the pioneering work in bone marrow transplantation began more than 40 years ago.

 

Right now, Seattle Cancer Care Alliance (SCCA) is changing the way cancer is prevented, treated and cured. Our doctors and nurses are leaders in this revolutionary field. Here, we offer a broader range of immunotherapy options for cancer patients.

 

The promise of immunotherapy is boosting survival rates for patients with leukemia and other cancers. Our patients have access to a greater number of investigational immunotherapy treatments — using T cellsmonoclonal antibodies and gene therapy—in clinical trials that are available at SCCA.

Responsibilities

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department.   They facilitate the patient check in process and provide patient and family centered customer service. 

 

  • Greets and screens patients arriving for appointments and checks them in using an automated scheduling system. 
  • Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
  • Triage questions and concerns from callers and forward to appropriate staff or department as needed. 
  • Performs general clerical duties including, processing mail, taking inventory and ordering office supplies. 
  • May schedule patient appointments as ordered by clinician.
    May be responsible for the facilitation of patient flow.
  • Verifies demographic, clinical and financial information with patient as required.

 

Qualifications

High School diploma or equivalent required.

Six months to one year experience in customer service environment required.

Two years previous ambulatory health care setting  and medical terminology experience preferred.

Ability to work in a fast paced, complex healthcare environment.
Effectively organize and manage time and tasks independently.
Ability to communicate (verbally and in writing) in a clear and concise manner.
Can use a mouse, navigate computer programs and use email in a professional setting

Prior experience utilizing an automated scheduling system

Demonstrated communication, organiziational and problem solving skills.

Demonstrated customer service skills including listening, empathy, and follow-up.