Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance

Patient Care Coordinator Assistant I

Patient Care Coordinator Assistant I

Job ID 
Regular Full-Time
Seattle Cancer Care Alliance

More information about this job


The Oral Medicine Patient Care Coordinator Assistant is one of the initial resource personnel for patient entering the Oral Medicine Service.  This position sets the tone for welcoming patients.  Responsible for assisting the patient care coordinator manage all aspects of the services schedule.  Responsible for assisting/managing a variety of other duties related all patients, including assisting with coordination of all elements prior to arrival, during and following appointments. 


Patient Care:

Greeting, patient identification, check in and out.

Introduce patients to the Service, phone contact, distribution of clinic documents including new patient history, consent, Review of systems, insurance information

Contact patient regarding outside dental contact information, procurement of records including xrays, charting and treatment records.

Assists patient with questions, obtaining insurance records.

Assist with scheduling patients within the SCCA as well as outside providers including partner clinics at UW, and specialty practices

Obtaining treatment records from treating providers

Submission of records to treating providers including x-rays, reports, dictations and lab results. 

Educate patients about OM service policies.



Miscellaneous clerical tasks

Follow established phone scripts

Phone answering and assist with phone call triage

Assist with/schedule appointments according to  OM policy and templates

Works with patient care coordinator and manager to develop policies related to scheduling, triage and clerical details

Assist with daily schedule maintenance - cancellations, no shows, admissions etc

Daily patient management

Assist with record retrieval for all referrals - internal and external.

ensure patient records are complete

Proficient with the phone system, Scheduling in EPIC and ORCA.

Assists with daily clinic operations and management as related to patient flow

Assist with informing faculty and staff regarding schedule changes,

Communicate with all staff daily.

Timely phone and email patient contacts. Document all contacts in appropriate format and system.

Assist with tracking of patient documents and labs.

Create and maintain file system

Create and maintain computerized records.

Perform other duties as assigned by manager




Successful performance requires regular attendance and satisfactory completion of the essential duties.

High school graduate or equivalent

Minimum of 2 years in a dental or other health care field.

Strong written and verbal communication skills

Experience providing strong customer service

Exceptional organizational skills.

Ability to conduct detailed work according to established Service skills

Excellent computer skill and experience with MS Office(Word Excel, Outlook), web browser

Ability to multitask and work with interruptions

Ability to develop and maintain strong relationships with patients, families, faculty and staff

Ability to utilize the computer, multiple phone lines, copier, scanner. 

Sensitive to the needs and situations of multi-cultural populations.

Ability to recognize problems, assist with identification of problem solving/solutions




Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.