The Oral Medicine Patient Care Coordinator Assistant is one of the initial resource personnel for patient entering the Oral Medicine Service. This position sets the tone for welcoming patients. Responsible for assisting the patient care coordinator manage all aspects of the services schedule. Responsible for assisting/managing a variety of other duties related all patients, including assisting with coordination of all elements prior to arrival, during and following appointments.
Greeting, patient identification, check in and out.
Introduce patients to the Service, phone contact, distribution of clinic documents including new patient history, consent, Review of systems, insurance information
Contact patient regarding outside dental contact information, procurement of records including xrays, charting and treatment records.
Assists patient with questions, obtaining insurance records.
Assist with scheduling patients within the SCCA as well as outside providers including partner clinics at UW, and specialty practices
Obtaining treatment records from treating providers
Submission of records to treating providers including x-rays, reports, dictations and lab results.
Educate patients about OM service policies.
Miscellaneous clerical tasks
Follow established phone scripts
Phone answering and assist with phone call triage
Assist with/schedule appointments according to OM policy and templates
Works with patient care coordinator and manager to develop policies related to scheduling, triage and clerical details
Assist with daily schedule maintenance - cancellations, no shows, admissions etc
Daily patient management
Assist with record retrieval for all referrals - internal and external.
ensure patient records are complete
Proficient with the phone system, Scheduling in EPIC and ORCA.
Assists with daily clinic operations and management as related to patient flow
Assist with informing faculty and staff regarding schedule changes,
Communicate with all staff daily.
Timely phone and email patient contacts. Document all contacts in appropriate format and system.
Assist with tracking of patient documents and labs.
Create and maintain file system
Create and maintain computerized records.
Perform other duties as assigned by manager
Successful performance requires regular attendance and satisfactory completion of the essential duties.
High school graduate or equivalent
Minimum of 2 years in a dental or other health care field.
Strong written and verbal communication skills
Experience providing strong customer service
Exceptional organizational skills.
Ability to conduct detailed work according to established Service skills
Excellent computer skill and experience with MS Office(Word Excel, Outlook), web browser
Ability to multitask and work with interruptions
Ability to develop and maintain strong relationships with patients, families, faculty and staff
Ability to utilize the computer, multiple phone lines, copier, scanner.
Sensitive to the needs and situations of multi-cultural populations.
Ability to recognize problems, assist with identification of problem solving/solutions